Frequently asked questions

Find the answers to common questions, or ask for help.

What would you like help with?

A man is doing money transfer on mobile; image used for HSBC Malaysia Online Banking page.

Mobile banking

How do I register on my mobile? click to jump Mobile registration.

How do I set up biometrics and my 6-digit PIN? click to jump HSBC Malaysia Biometrics authentication page.

How do I switch to eStatements? click to jump eStatement.

A man is using a tablet; image used for HSBC Malaysia Online banking page.

Online banking

How do I register? click to jump Online banking registration.

How do I send money with DuitNow? click to jump How to DuitNow.

How do I pay bills with JomPAY? click to jump JomPay.

How do I set up a Time Deposit or Term Deposit-i? click to jump Time Deposit / Term Deposit-i.

HSBC online banking log in interface on mobile; image used for HSBC Malaysia mobile security key page.

Mobile Secure Key

What is a Mobile Secure Key? click to jump What is a Mobile Secure Key?

How do I activate my Mobile Secure Key? click to jump How to Activate Mobile Secure Key on HSBC Malaysia Mobile Banking App.

How do I use my Mobile Secure Key? click to jump Generating security codes on your Mobile Secure Key.

A couple is using tablet at home; image used for HSBC Malaysia digital account opening page.

Opening an online account

Who can apply? click to jump Who can open an account online?

How do I apply? click to jump digital account opening page.

Which account is right for me? click to jump Accounts page.

Need any more help?

Ways to bank

Banking statements

Interbank GIRO (IBG)

Remote Engagement Service

Kill Switch

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Credit cards

Online Credit Card Application

Balance Conversion Plan

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Block/un-block card

Travel Notice

Balance Transfer Instalment

Credit Limit Decrease

Merchant Surcharge Feedback Form

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Push notifications

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Accounts

Everyday Global Account-i

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Digital Account Opening

Personal financing

Amanah Personal Financing-i

HomeSmart-i

Wealth and investments

General investments

Structured investments

Wealth on Mobile/Wealth Dashboard

Unit Trust/EZInvest

Unit trust email advice

Investment account opening

Foreign Exchange Policy

24/7 currency exchange & International transfer

FX Rate Alert

Debit Card-i

SMS Transaction Alert

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Overseas & Card-Not Present (CNP) Transaction

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Merchant Surcharge Feedback Form

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