ATM Services

Our 24-hour express banking lobbies allow you to perform most of your banking transactions whenever you want so you can enjoy prompt services:

  • Cash withdrawals (up to RM5,000 per day)
  • Card cash advances
  • PIN change
  • Language selection (English, Bahasa Malaysia or Mandarin)
  • Fund transfers1
  • Interbank GIRO (IBG)
  • Instant Transfer
  • Cheque book requests
  • Statement requests
  • Multiple Account Access on the same HSBC Amanah Visa Debit Card-i
    Up to three 3 accounts can be linked under one HSBC Amanah Visa Debit Card-i.
  • Account activity enquiry

1You can transfer up to RM5,000 per day to any HSBC / HSBC Amanah bank account. However, for cards with secondary accounts encoded into the same card, the limit for transfers between accounts (card account and secondary accounts) on the same card is RM20,000. 

Terms and conditions apply.

Transfer fees and timings

Instant transfer

Instant transfer fees
Items
Online and mobile banking - transaction below or equal to RM5,000
Online and mobile banking transaction above RM5,000
ATM - transaction below or equal to RM5,000
ATM - transaction above RM5,000
Fees and charges (per transaction)
Waived
Waived
Waived

RM0.50 -for more details please refer to

Tariff and Charges (PDF, 7.2MB)

Daily transaction limit
RM50,000 combined limit with intrabank and interbank funds transfer
RM50,000 combined limit with intrabank and interbank funds transfer
RM10,000 combined limit with intrabank and interbank funds transfer
RM10,000 combined limit with intrabank and interbank funds transfer
Payment reference
Yes
Yes
No
No
Availabiity of payers' names and payment references in beneficiaries' bank statement
Yes
Yes
No
No
Availability of beneficiaries' names and payment references in payers' bank statement
Yes
Yes
No
No
Operating hours
24 hours
24 hours
24 hours
24 hours
Instant transfer fees
Items
Fees and charges (per transaction)
Online and mobile banking - transaction below or equal to RM5,000
Waived
Online and mobile banking transaction above RM5,000
Waived
ATM - transaction below or equal to RM5,000
Waived
ATM - transaction above RM5,000

RM0.50 -for more details please refer to

Tariff and Charges (PDF, 7.2MB)

Items
Daily transaction limit
Online and mobile banking - transaction below or equal to RM5,000
RM50,000 combined limit with intrabank and interbank funds transfer
Online and mobile banking transaction above RM5,000
RM50,000 combined limit with intrabank and interbank funds transfer
ATM - transaction below or equal to RM5,000
RM10,000 combined limit with intrabank and interbank funds transfer
ATM - transaction above RM5,000
RM10,000 combined limit with intrabank and interbank funds transfer
Items
Payment reference
Online and mobile banking - transaction below or equal to RM5,000
Yes
Online and mobile banking transaction above RM5,000
Yes
ATM - transaction below or equal to RM5,000
No
ATM - transaction above RM5,000
No
Items
Availabiity of payers' names and payment references in beneficiaries' bank statement
Online and mobile banking - transaction below or equal to RM5,000
Yes
Online and mobile banking transaction above RM5,000
Yes
ATM - transaction below or equal to RM5,000
No
ATM - transaction above RM5,000
No
Items
Availability of beneficiaries' names and payment references in payers' bank statement
Online and mobile banking - transaction below or equal to RM5,000
Yes
Online and mobile banking transaction above RM5,000
Yes
ATM - transaction below or equal to RM5,000
No
ATM - transaction above RM5,000
No
Items
Operating hours
Online and mobile banking - transaction below or equal to RM5,000
24 hours
Online and mobile banking transaction above RM5,000
24 hours
ATM - transaction below or equal to RM5,000
24 hours
ATM - transaction above RM5,000
24 hours
Instant transfer timings
Crediting time
Funds received by beneficiaries
Business days (Monday to Friday)
Immediate
Non-business days (Saturday, Sunday and Federal Territory Public Holidays)
Immediate
Instant transfer timings
Crediting time
Business days (Monday to Friday)
Funds received by beneficiaries
Immediate
Crediting time
Non-business days (Saturday, Sunday and Federal Territory Public Holidays)
Funds received by beneficiaries
Immediate

Interbank GIRO (IBG) transfer

Interbank GIRO (IBG) transfer fees
Items
Online and mobile banking
ATM
Over-the-counter
Fees and charges (per transaction)
RM0.10
RM0.10

RM2 - for more details please refer to:

Tariff and Charges (PDF, 7.2MB)

Daily transaction limit
RM50,000 combined limit with intrabank and interbank funds transfer
RM5,000
RM500,000
Future-dated payments
Yes
No
Yes
Operating hours
24 hours
24 hours
Banking hours 9:30am to 4:30pm
Interbank GIRO (IBG) transfer fees
Items
Fees and charges (per transaction)
Online and mobile banking
RM0.10
ATM
RM0.10
Over-the-counter

RM2 - for more details please refer to:

Tariff and Charges (PDF, 7.2MB)

Items
Daily transaction limit
Online and mobile banking
RM50,000 combined limit with intrabank and interbank funds transfer
ATM
RM5,000
Over-the-counter
RM500,000
Items
Future-dated payments
Online and mobile banking
Yes
ATM
No
Over-the-counter
Yes
Items
Operating hours
Online and mobile banking
24 hours
ATM
24 hours
Over-the-counter
Banking hours 9:30am to 4:30pm
Interbank GIRO (IBG) transfer timings
Crediting time
Funds received by beneficiaries
Refund for unsuccessful transactions
Business days (Monday to Friday) before 5:00am
Same business day by 11:00am
Same business day by 5:00pm
Business days (Monday to Friday) 5:01am to 8:00am
Same business day by 2:00pm
Same business day by 8:20pm
Business days (Monday to Friday) 8:01am to 11:00am
Same business day by 5:00pm
Same business day by 11:00pm
Business days (Monday to Friday) 11:01am to 2:00pm
Same business day by 8:20pm
Next business day by 11:00am
Business days (Monday to Friday) 2:01pm to 5:00pm
Same business day by 11:00pm
Next business day by 11:00am
Business days (Monday to Friday) After 5:00pm
Next business day by 11:00am
Next business day by 5:00pm
Non-business days (Saturday, Sunday and Federal Territory Public Holidays)
Next business day by 11:00am
Next business day by 5:00pm
Interbank GIRO (IBG) transfer timings
Crediting time
Business days (Monday to Friday) before 5:00am
Funds received by beneficiaries
Same business day by 11:00am
Refund for unsuccessful transactions
Same business day by 5:00pm
Crediting time
Business days (Monday to Friday) 5:01am to 8:00am
Funds received by beneficiaries
Same business day by 2:00pm
Refund for unsuccessful transactions
Same business day by 8:20pm
Crediting time
Business days (Monday to Friday) 8:01am to 11:00am
Funds received by beneficiaries
Same business day by 5:00pm
Refund for unsuccessful transactions
Same business day by 11:00pm
Crediting time
Business days (Monday to Friday) 11:01am to 2:00pm
Funds received by beneficiaries
Same business day by 8:20pm
Refund for unsuccessful transactions
Next business day by 11:00am
Crediting time
Business days (Monday to Friday) 2:01pm to 5:00pm
Funds received by beneficiaries
Same business day by 11:00pm
Refund for unsuccessful transactions
Next business day by 11:00am
Crediting time
Business days (Monday to Friday) After 5:00pm
Funds received by beneficiaries
Next business day by 11:00am
Refund for unsuccessful transactions
Next business day by 5:00pm
Crediting time
Non-business days (Saturday, Sunday and Federal Territory Public Holidays)
Funds received by beneficiaries
Next business day by 11:00am
Refund for unsuccessful transactions
Next business day by 5:00pm

Intrabank funds transfers

Intrabank funds transfer fees
Items
Online and mobile banking
ATM
Over-the-counter
Fees and charges
No
No
No
Daily transaction limit
RM50,000 combined limit with interbank funds transfer
RM10,000 combined limit with Instant Transfer
No limit

Payment reference

(i) Availability of payers’ names and payment references in beneficiaries’ bank statement

(ii) Availability of beneficiaries’ names and payment references in payers’ bank statement

Yes
No
Yes
Operating hours
24 hours
24 hours
Banking hours 9:30am to 4:30pm
Intrabank funds transfer fees
Items
Fees and charges
Online and mobile banking
No
ATM
No
Over-the-counter
No
Items
Daily transaction limit
Online and mobile banking
RM50,000 combined limit with interbank funds transfer
ATM
RM10,000 combined limit with Instant Transfer
Over-the-counter
No limit
Items

Payment reference

(i) Availability of payers’ names and payment references in beneficiaries’ bank statement

(ii) Availability of beneficiaries’ names and payment references in payers’ bank statement

Online and mobile banking
Yes
ATM
No
Over-the-counter
Yes
Items
Operating hours
Online and mobile banking
24 hours
ATM
24 hours
Over-the-counter
Banking hours 9:30am to 4:30pm
Intrabank funds transfer timings
Crediting time
Funds received by beneficiaries
Business days (Monday to Friday)
Immediate
Non-business days (Saturday, Sunday and Federal Territory Public Holidays)
Immediate
Intrabank funds transfer timings
Crediting time
Business days (Monday to Friday)
Funds received by beneficiaries
Immediate
Crediting time
Non-business days (Saturday, Sunday and Federal Territory Public Holidays)
Funds received by beneficiaries
Immediate

Express cash deposit

You can now deposit your cash any time and at your convenience with our online ECDMs. The deposit is instantly credited into your bank account. Besides cash deposits, you can also perform payment to any HSBC/HSBC Amanah card account.

Note: payment to a card account will be credited the next day. Only RM10, RM20, RM50 and RM100 notes can be accepted. Maximum number of notes per transaction is 100. Maximum amount per day per account is RM24,990 (for an external account, the limit is RM10,000).

Terms and conditions apply.

Cheque deposit

You may use our Cheque Deposit Machines to:

  • Deposit cheques into any HSBC/HSBC Amanah bank account
  • Deposit cheques for payment to any HSBC/HSBC Amanah card account
  • Deposit cheques for payment to any HSBC Amanah Home Financing or HSBC Home Loan account

Please note that all the transactions above are subject to the normal terms and conditions relating to the clearing of cheques.

Terms and conditions apply.

Cheque deposit and credit timings

Cheque deposit time: Monday–Friday (Sunday–Thursday only for Kuala Terengganu & Kelantan) by 4:00pm

Cheque crediting time: Next business day after 8:00pm

Cheques deposited after 4:00 PM or on non-business days will be considered as cheques deposited on next business day.

Cheque and current account services

Fee per cheque issued is RM0.50 with the cheque processing fee effective from January 2, 2015.

There is no interest rate or profit rate for a current a HSBC Basic Savings Account or HSBC Basic Current Account. For interest rates and profit rates for HSBC Premier, please read the PDF below.

Cheque scanning

Unlike the ordinary cheque deposit machines which use envelopes, our ChequeScan2 is designed to provide the scanning/imaging capability where the image of deposited cheques will be printed on the customer receipt. It is a hassle-free cheque depositing service with no PIN, pay-in-slip or envelope required. You may use the ChequeScan to:

  • Deposit cheques into any HSBC/HSBC Amanah bank account
  • Deposit cheques for payment to any HSBC/HSBC Amanah card account
  • Deposit cheques for payment to any HSBC Amanah Home Financing or HSBC Home Loan account
  • Deposit cheques for payment to selected bill payment merchants

2Only at selected branches. 

Note: maximum number of cheques per transaction is 30. Please note that all the transactions above are subject to the normal terms and conditions relating to the clearance of cheques. 

Terms and conditions apply.

Coin counting deposit

There is a new 24-hour self-service terminal that allows you to deposit coins at selected branches3.

  • Deposit into HSBC savings or current accounts
  • Touchscreen with language selection: English, Bahasa Malaysia or Mandarin
  • Only Malaysian coins are accepted, in denominations of 5 sen, 10 sen, 20 sen and 50 sen
  • Minimum deposit is RM2
  • No maximum deposit, but it is subject to the load capacity of the CCDM
  • Deposit will be credited within 3 working days
  • No fee charged

3Selected branches: KL Main, Petaling Jaya branch, Bukit Bintang branch, Penang Down Street branch, Kuching branch at Jalan Padungan Bangunan Binamas, Kota Kinabalu branch at Jalan Gaya

Things you should know

HOUSe

In addition to the PLUS, Cirrus and Global ATMs, we'll be expanding our network of ATMs with HOUSe – a new shared ATM network to improve account accessibility for cash withdrawals and balance checking.

This service is the only network in the industry that electronically connects four locally incorporated foreign banks to give our customers more flexibility to access their deposit and current accounts from these ATMs.

Access your accounts now from any of these banks' ATMs: HSBC, OCBC, UOB, and Standard Chartered Bank.

Fees and charges: A service fee of RM1 will be charged for every successful withdrawal from our partner banks' ATMs. Withdrawals from HSBC/HSBC Amanah ATMs and all balance enquiries are free of charge.

For more details, visit your nearest HSBC/HSBC Amanah branch or call 1300-80-2626 (local) or 603-8321 5200 (overseas).

MEPS' shared ATM network

Now you can do more than just withdraw money and check your account balance at our ATMs. With Interbank Fund Transfers, you can easily transfer funds / make payment to your loan or credit cards account with other banks within the MEPS' Shared ATM Network.4

Enjoy this service at any ATM's today.

Balance inquiry is free via MEPS' shared ATM network for the following account types:

  • Premier / -i
  • Advance / -i
  • Other accounts
  • Perks@Work - Premier / -i
  • Perks@Work - Advance / -i
  • Perks@Work - Other accounts / -i

 

4For more details, please refer to the Tariff and Charges below.

Documents

More ways to bank

A man is looking at his phone; image used for HSBC Malaysia Amanah online banking
 

Access your accounts anytime, from anywhere in the world.

A couple are looking at a phone; image used for HSBC Malaysia Amanah Mobile Banking page
 

Your on-the-go solution.

A woman is on the phone; image used for HSBC Malaysia Amanah telebanking
 

Convenience is just a call away.