Need help? Chat with us now!
For general enquiries, Chat with us through the 'CHAT' icon located on the bottom right of the page. AVA, our virtual assistant is available 24/7 to answer your general non-account related queries.
If you need further assistance and for account-related matters, you can chat with us securely through our online banking or mobile banking app with one of our chat agents during working hours from 9:00 am - 9:00 pm, Monday to Friday except Public Holidays.
HSBC Online Banking
- Logon to HSBC Online Banking.
- Chat with us through the 'CHAT' icon located on the bottom right of the page.
New to Online Banking? Learn how to register.
Mobile Banking app
Alternatively, here's how you can chat with us on the HSBC Mobile Banking app:
- Logon to HSBC Mobile Banking App.
- Select 'Profile' tab.
- Select "Chat with us".
Frequently asked questions
More ways to get in touch
Product enquiries
Local call number: 1300 80 2626
International call number: 603 8321 5200
Operation hours: 7:30am - 9:30pm
Hotline is available 24/7 for scam reporting, lost/stolen of card(s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily)
HSBC Amanah Premier (Banking & Cards)
Local call number: 1300 88 9393
International call number: +603 8321 5208
Operation hours: 24 hours
Hotline is available 24/7 for scam reporting, lost/stolen of card(s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily)
HSBC Fusion
Local call number: 1300 80 1998
International call number: +603 8321 8888
Operation hours: Monday - Friday 09:00-18:00 MYT (GMT +8)
(excluding public holidays)
Hotline is available 24/7 for scam reporting, lost/stolen of card(s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily)
HSBC Amanah Banking and MPower Credit Card-i enquiries
Local call number: 1300 80 2626
International call number: 603 8321 5200
Operation hours: 7:30am - 9:30pm