Contact us online and offline | Help and Support-HSBC Amanah

Need help? Chat with us now!

For general enquiries, Chat with us through the 'CHAT' icon located on the bottom right of the page. AVA, our virtual assistant is available 24/7 to answer your general non-account related queries.

If you need further assistance and for account-related matters, you can chat with us securely through our online banking or mobile banking app with one of our chat agents during working hours from 9:00 am - 9:00 pm, Monday to Friday except Public Holidays.

HSBC Online Banking

Logon to HSBC Online Banking.
Chat with us through the 'CHAT' icon located on the bottom right of the page.

New to Online Banking? Learn how to register.

Mobile Banking app

Alternatively, here's how you can chat with us on the HSBC Mobile Banking app:

Logon to HSBC Mobile Banking App.
Select 'Profile' tab.
Select "Chat with us".

Find out how to download HSBC Malaysia Mobile Banking App

Log on and chat to HSBC Online banking

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Self Service Kill Switch via Interactive Voice Response System (IVR)

Kill Switch will:

block all incoming and outgoing transactions for all of your bank accounts, including sole and joint current or savings account/-i and HSBC/HSBC Amanah HomeSmart/-i
suspend your online banking and mobile banking app access

You should only activate it if you think you've been scammed.

Activate Kill Switch

You can activate Kill Switch via the HSBC or HSBC Amanah contact centre interactive voice system (IVR) if you're enrolled for phone banking services.

You can do this by following these steps. Please call us using your registered mobile number.

Call the HSBC contact centre or HSBC Amanah contact centre.
Select the star key "*" on your mobile device keypad to access the emergency service menu.
Select 1 to suspend current and/or savings account/-i access, and/or online banking and mobile banking access.
Select 1 to confirm the request.
End the call, or select 0 if your credit card/-i is compromised and you'll be able to speak to a customer service representative.

If you're calling from a phone number that's not registered with us, you can still activate Kill Switch. You can do this by following these steps.

Call the HSBC contact centre or HSBC Amanah contact centre.
Select the star key "*" on your mobile device keypad to access the emergency service menu.
Select 1 to suspend current and/or savings account/-i access, and/or online banking and mobile banking access.
Enter your NRIC, credit card/-i, or debit card/-i numbers.
Enter your telephone banking pin. If you don't have this, select the option to verify your identity with an SMS one-time password.
Select 1 to confirm the request.
End the call, or select 0 if your credit card/-i is compromised and you'll be able to speak to a customer service representative.

Call us now to activate Kill Switch

If you're Personal Banking customer:

Local call number: 1300 88 1388

International call number: +603 8321 5400

If you're Amanah customer:

Local call number: 1300 80 2626

International call number: +603 8321 5200

If you're Premier customer:

Local call number: 1300 88 9393

International call number: +603 8321 5208

Find out more about Kill Switch

Frequently asked questions

Credit Card

Mobile Banking

Online Banking

Mobile Secure Key

Digital Banking Guide

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Banking accounts

Kill Switch

Forms

Card Dispute Form

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Dormant Account Activation Form

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Forms

More ways to get in touch

HSBC Amanah (Banking & Cards)

Local call number: 1300 80 2626

International call number: 603 8321 5200

Operation hours: 7:30am - 9:30pm

Hotline is available 24/7 for scam reporting, lost/stolen of card(s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily)

HSBC Amanah Premier (Banking & Cards)

Local call number: 1300 88 9393

International call number: +603 8321 5208

Operation hours: 24 hours

Hotline is available 24/7 for scam reporting, lost/stolen of card(s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily)

HSBC Card Activation & PIN Hotline

Local call number: 03 8321 8999

International call number: +603 8321 8999

Operation hours: 24 hours

How to activate your credit card-i.

Fax your letter to +603-88942811 or drop us an email at complaints@hsbc.com.my.

The desk is functional between 9:00am to 4:00pm, Monday to Friday. We will respond to you within 10 working days.

Note to law firms: We do not accept service of any notice or court orders by this e-mail.

SMS short codes for SMS communications

Coming soon, HSBC will only use specific SMS short codes when communicating via SMS with you through your Malaysia mobile number.

HSBC will never send SMS with hyperlinks, asking for your personal / banking information or request you to make a payment.

If you are unsure about any SMS you received claiming to be HSBC, please do not click on any hyperlinks. Kindly contact our hotlines to verify.

Got an SMS asking for a callback?

You may receive an SMS from HSBC or HSBC Amanah asking for a callback. You can contact the department you need to speak to through these hotlines.

HSBC online applications:
Products	Contact numbers	Operating hours
Credit cards	+603 2059 9622/ +603 8894 6817	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Credit cards (Premier)	+603 2050 3820 / +603 8894 6007	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Personal Financing-i	+603 2059 9620/ +603 8894 6417/ +603 8894 6500/ +603 8894 6501	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Got an SMS asking for a callback?

You may receive an SMS from HSBC or HSBC Amanah asking for a callback. You can contact the department you need to speak to through these hotlines.

HSBC online applications:
Products	Credit cards
Contact numbers	+603 2059 9622/ +603 8894 6817
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Products	Credit cards (Premier)
Contact numbers	+603 2050 3820 / +603 8894 6007
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Products	Personal Financing-i
Contact numbers	+603 2059 9620/ +603 8894 6417/ +603 8894 6500/ +603 8894 6501
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

HSBC collections:
Department	Contact numbers	Operating hours
HSBC Credit Card Collections	1-300-22-2733	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Collections	1-300-88-1121	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC General Restructuring (including AKPK)	+603 2690 9099	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Mortgage Litigation / Restructuring	+603 8894 1955	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Unsecured Litigation (Personal Financing-i and Credit Cards)	+603 2075 7523	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Collections Tele-Calling Support	+603 2075 3070 +603 2075 6599 +603 2075 7836 +603 2075 7812 +603 2075 7814	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Debt Collection Agency Helpline	+603 2690 9999	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

HSBC collections:
Department	HSBC Credit Card Collections
Contact numbers	1-300-22-2733
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC Collections
Contact numbers	1-300-88-1121
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC General Restructuring (including AKPK)
Contact numbers	+603 2690 9099
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC Mortgage Litigation / Restructuring
Contact numbers	+603 8894 1955
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC Unsecured Litigation (Personal Financing-i and Credit Cards)
Contact numbers	+603 2075 7523
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC Collections Tele-Calling Support
Contact numbers	+603 2075 3070 +603 2075 6599 +603 2075 7836 +603 2075 7812 +603 2075 7814
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC Debt Collection Agency Helpline
Contact numbers	+603 2690 9999
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

HSBC Fraud Operations:
Department	Contact number	Operating hours
HSBC Fraud Operations	+603 8800 7420	Mondays to Sundays 24 hours

HSBC Fraud Operations:
Department	HSBC Fraud Operations
Contact number	+603 8800 7420
Operating hours	Mondays to Sundays 24 hours

Contact us

Need help? Chat with us now!

Self Service Kill Switch via Interactive Voice Response System (IVR)

Activate Kill Switch

Activate Kill Switch from a registered mobile number

Activate Kill Switch from a non-registered phone number

Frequently asked questions

Credit Card

Mobile Banking

Online Banking

Mobile Secure Key

Digital Banking Guide

Banking accounts

Kill Switch

Forms

Card Dispute Form

Dormant Account Activation Form

Forms

More ways to get in touch

If your complaint is not resolved to your satisfaction by the above channels, you may escalate it to our Customer Experience Team.

SMS short codes for SMS communications

Got an SMS asking for a callback?

Got an SMS asking for a callback?

Connect with us