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Contact us

Contact us by phone

Product enquiries

1300 80 2626 (local)

603 8321 5200 (overseas)

Operation hours: 7.30am - 9.30pm

HSBC Amanah Premier (Banking & Cards)

Local call number: 1300 88 9393

International call number: +603 8321 5208

International call number (Call Collect): +603 8321 5222

Operation hours: 24 hours

HSBC Amanah Banking and MPower Credit Card-i enquiries

1300 80 2626 (local)

603 8321 5200 (overseas)

Operation hours: 7.30am - 9.30pm

Report lost ATM / Credit card

1300 80 2626 (local)

603 8321 5200 (overseas)

Operation hours: 24 Hours

HSBC Fusion

1300 80 1998 (local)

03-8321 8888 (overseas)

Operation hours: Monday - Friday 09:00-18:00 MYT (GMT +8)
(excluding public holidays)

Need help? Chat with us now!

For Account-related enquiries

You can chat with us via Web Chat or Mobile banking app from 9.00am - 9.00pm (except weekend and public holiday)

Web Chat

To start a chat with one of our agents:

  1. Logon to HSBC Online Banking.
  2. Chat with us through the 'CHAT' icon located on the bottom right of the page.

New to Online Banking? Learn how to register.

Mobile Chat

Alternatively, here’s how you can chat with us on the HSBC Mobile Banking app:

Logon to HSBC Mobile Banking App.

Select 'Profile' tab.

Select "Chat with us".

Find out how to download HSBC Malaysia Mobile Banking App

For any general enquiries or feedback that is non-account related

You may reach out to our Web Chat agents from 9.00am – 6.00pm (except weekend and public holiday) by clicking the 'CHAT' icon on this page.

HSBC Whistleblowing Channel for members of the public

Members of the public who have knowledge or are aware of any improper conduct (misconduct or criminal offence) within HSBC Bank Malaysia Bhd or HSBC Amanah Malaysia Bhd (collectively referred to as "HSBC Malaysia") are encouraged to make a report / disclosure to the Chief Compliance Officer.