Contact Us Online and Offline | Help and Support

Contact us online

Share your feedback via the e-Form below.

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Frequently asked questions

Mobile Banking

Online Banking

Mobile Secure Key

Banking accounts

Contact us by phone

Product enquiries

1300 80 2626 (local)

603 8321 5200 (overseas)

Operation hours: 7.30am - 9.30pm

HSBC Amanah Premier (Banking & Cards)

Local call number: 1300 88 9393

International call number: +603 8321 5208

International call number (Call Collect): +603 8321 5222

Operation hours: 24 hours

HSBC Amanah Banking and MPower Credit Card-i enquiries

1300 80 2626 (local)

603 8321 5200 (overseas)

Operation hours: 7.30am - 9.30pm

Report lost ATM / Credit card

1300 80 2626 (local)

603 8321 5200 (overseas)

Operation hours: 24 Hours

HSBC Fusion

1300 80 1998 (local)

03-8321 8888 (overseas)

Operation hours: Monday - Friday 09:00-18:00 MYT (GMT +8)
(excluding public holidays)

Need help? Chat with us now!

For Account-related enquiries

You can chat with us via Web Chat or Mobile banking app from 9.00am - 9.00pm (except weekend and public holiday)

Web Chat

To start a chat with one of our agents:

Logon to HSBC Online Banking.
Chat with us through the 'CHAT' icon located on the bottom right of the page.

New to Online Banking? Learn how to register.

Log on and Chat to HSBC Online banking

Mobile Chat

Alternatively, here’s how you can chat with us on the HSBC Mobile Banking app:

Logon to HSBC Mobile Banking App.

Select 'Profile' tab.

Select "Chat with us".

Find out how to download HSBC Malaysia Mobile Banking App

This link will open in a new window

For any general enquiries or feedback that is non-account related

You may reach out to our Web Chat agents from 9.00am – 6.00pm (except weekend and public holiday) by clicking the 'CHAT' icon on this page.

HSBC Whistleblowing Channel for members of the public

Members of the public who have knowledge or are aware of any improper conduct (misconduct or criminal offence) within HSBC Bank Malaysia Bhd or HSBC Amanah Malaysia Bhd (collectively referred to as "HSBC Malaysia") are encouraged to make a report / disclosure to the Chief Compliance Officer.

It’s about raising concerns pertaining to wrongdoings, malpractices, and/or irregularities including but not limited to:

Fraud, Theft and Embezzlement;
Bullying and Harassment;
Corruption / Bribery;
Illegal activities;
Unethical practices;
Improper use or falsification of management and financial information; and
Gross mismanagement or dereliction of duties

For product and services related complaints / feedback please refer to the e-form provided above

HSBC Malaysia is committed to protecting and supporting individuals to speak up so that concerns or issues can be escalated and dealt with effectively, in the interests of the HSBC Group, its employees, shareholders, and other stakeholders.

You may submit your concerns or issues to myh.hsbc.confidential@hsbc.com.my. All concerns or issues raised should include the following information:

What is the Concern / Allegation / Incident about;
Date(s) and Time(s) of the Concern / Allegation / Incident;
Location(s), Place and Area of the Concern / Allegation / Incident;
Are you a HSBC Malaysia Customer;
- Details of person(s) involved:
  - Name; and/or
  - Staff ID
Any supporting evidence; and
- Other relevant information (for example)
  - Contact details of whistleblower^* (for follow-up / outcome of investigation)
  - Confirmation if similar reports have been raised to other HSBC personnel/channels or regulators

^* Reasonable efforts will be made to ensure that your identity is kept confidential throughout the investigation process unless disclosure is required to facilitate the investigation or for legal or regulatory reasons. It should also be noted that you are permitted to make anonymous reports, although this is not generally encouraged as it makes it more difficult to investigate your concern, give you feedback and provide you with the required protection.

If the above did not provide a satisfactory solution, you may choose to contact the following external enforcement agencies to review your case.

Bank Negara Malaysia (BNM) - www.bnm.gov.my
- Director of LINK via Email: directorlink_wb@bnm.gov.my
- BNMLINK (Walk-in Customer Service Centre) Ground Floor, D Block Jalan Dato’ Onn 50480 Kuala Lumpur
- BNM TELELINK (Contact Centre) Bank Negara Malaysia P.O. Box 10922 50929 Kuala Lumpur Tel: 1-300-88-5465
Malaysian Anti-Corruption Commission (MACC) - www.sprm.gov.my
- Online Complaint Management System (CMS) - portaladuan.sprm.gov.my
- MACC Hotline 1-800-88-6000
- Email: info@sprm.gov.my
- Walk-In : MACC Headquarters No. 2 Lebuh Wawasan, Presint 7, 62250 Putrajaya. Tel: 03-8870 0000
- Walk-In: Various other locations available on the MACC website

For product and services related complaints / feedback please refer to the e-form provided above

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