Need help? Chat with us now!
For general enquiries, Chat with us through the 'CHAT' icon located on the bottom right of the page. AVA, our virtual assistant is available 24/7 to answer your general non-account related queries.
If you need further assistance and for account-related matters, you can chat with us securely through our online banking or mobile banking app with one of our chat agents during working hours from 9:00 am - 6:00 pm, Monday to Friday except Public Holidays.
HSBC Online Banking
- Logon to HSBC Online Banking.
- Chat with us through the 'CHAT' icon located on the bottom right of the page.
New to Online Banking? Learn how to register.
Mobile Banking app
Alternatively, here's how you can chat with us on the HSBC Mobile Banking app:
- Logon to HSBC Mobile Banking App.
- Select 'Profile' tab.
- Select "Chat with us".
Frequently asked questions
More ways to get in touch
Product enquiries
HSBC Amanah Premier (Banking & Cards)
HSBC Amanah Banking and MPower Credit Card-i enquiries
Report lost ATM / Credit card
HSBC Fusion
1300 80 1998 (local)
+603 8321 8888 (overseas)
Operation hours: Monday - Friday 09:00-18:00 MYT (GMT +8)
(excluding public holidays)