Monday to Friday: 9:00 am to 9:00 pm (except Weekends and Public Holidays)
For general enquiries, Chat with us through the 'CHAT' icon located on the bottom right of the page.
For account-related enquiries, you can chat with us via Web Chat or Mobile banking app
- Logon to HSBC Online Banking.
- Chat with us through the 'CHAT' icon located on the bottom right of the page.
New to Online Banking? Learn how to register.
Alternatively, here's how you can chat with us on the HSBC Mobile Banking app:
- Logon to HSBC Mobile Banking App.
- Select 'Profile' tab.
- Select "Chat with us".
More ways to get in touch
If your complaint is not resolved to your satisfaction by the above channels, you may escalate it to our Customer Experience Team.
HSBC Whistleblowing Channel for members of the public
Members of the public who have knowledge or are aware of any improper conduct (misconduct or criminal offence) within HSBC Bank Malaysia Bhd or HSBC Amanah Malaysia Bhd (collectively referred to as "HSBC Malaysia") are encouraged to make a report / disclosure to the Chief Compliance Officer.