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Contact us

Need help? Chat with us now!

For general enquiries, Chat with us through the 'CHAT' icon located on the bottom right of the page. AVA, our virtual assistant is available 24/7 to answer your general non-account related queries.

If you need further assistance and for account-related matters, you can chat with us securely through our online banking or mobile banking app with one of our chat agents during working hours from 9:00 am - 6:00 pm, Monday to Friday except Public Holidays.

HSBC Online Banking

  1. Logon to HSBC Online Banking.
  2. Chat with us through the 'CHAT' icon located on the bottom right of the page.

New to Online Banking? Learn how to register.

Mobile Banking app

Alternatively, here's how you can chat with us on the HSBC Mobile Banking app:

  1. Logon to HSBC Mobile Banking App.
  2. Select 'Profile' tab.
  3. Select "Chat with us".

Find out how to download HSBC Malaysia Mobile Banking App

More ways to get in touch

Product enquiries

1300 80 2626 (local)

603 8321 5200 (overseas)

Operation hours: 7:30am - 9:30pm

HSBC Amanah Premier (Banking & Cards)

Local call number: 1300 88 9393

International call number: +603 8321 5208

Operation hours: 24 hours

HSBC Amanah Banking and MPower Credit Card-i enquiries

1300 80 2626 (local)

603 8321 5200 (overseas)

Operation hours: 7:30am - 9:30pm

Report lost ATM / Credit card

1300 80 2626 (local)

603 8321 5200 (overseas)

Operation hours: 24 Hours

HSBC Fusion

1300 80 1998 (local)

+603 8321 8888 (overseas)

Operation hours: Monday - Friday 09:00-18:00 MYT (GMT +8)
(excluding public holidays)

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.