Important: Our agents will attend to you as soon as we can. We apologise and thank you for your understanding. Please be rest assured that we are protecting our customers against risk of fraudulent or unauthorised transactions with stringent counter measures.

For unauthorised transactions, lost or stolen card:

- HSBC Amanah Debit Card-i: Proceed to your nearest HSBC Amanah branch to get a replacement debit card.

- HSBC Amanah Credit Card-i: Temporarily block your card to prevent further transactions via HSBC Malaysia Mobile Banking app. More details here.

To file for a HSBC Amanah Credit/Debit Card-i Dispute and Credit Card-i replacement, click here.

- Remember to verify your email address by following the steps in the email sent to you from adobesign@adobesign.com for the form to be submitted successfully. If you did not receive the email, please recheck your email address in the form and resubmit.

- Your card will be blocked within the next 3 hours and an SMS confirmation will be sent to your registered mobile number.

- Replacement card will be sent to your registered mailing address within 10 days.

- For unauthorised transactions, we aim to reverse the transactions from your card account with a temporary refund within 18 business days.

Click here to view more details for tips on how to protect yourself from fraud.

Clarify your banking queries by simply going through our FAQs or book a branch appointment online to secure a slot that best suits you.