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Credit Card-i FAQ

Eligibility and requirements

What is the criteria to apply for an HSBC credit card-i?

For Amanah Mpower Platinum and Amanah Mpower Credit Card-i:

  • A minimum annual income of RM36,000 p.a.

For Amanah Premier World Mastercard:

  • Exclusively for HSBC/HSBC Amanah Premier account/-i holder
  • Primary cardholder must be at least 21 years of age; supplementary cardholder must be at least 18 years old
  • A minimum annual income of RM36,000 p.a.
  • Minimum RM200,000 in total relationship balance with HSBC/HSBC Amanah.

Credit Card-i online application

Using your new credit card-i

How do I activate my HSBC credit card-i?

You can activate your HSBC credit card-i by calling +603 8321 8999

Credit Limit Decrease

I got an SMS that says my credit card/-i's credit limit has been reduced. What is this about?

We may review your credit card/-i account(s)' credit limit from time-to-time. After we assess the credit risk associated with your credit card/-i account (including your spending or repayment/payment patterns), we may decide to increase or reduce your credit limit.

It is our responsibility to ensure that our financing products are suitable and affordable for your financial circumstances. They should not increase your financial burden.


Am I eligible for the HSBC's Cash Back programme?

Yes, every customer with a Amanah credit card-i is eligible for the Cash Back programme.

Eligible credit cards: 

  • HSBC Amanah Premier World Credit Card-i
  • HSBC Amanah Mpower Platinum Credit card-i

Block and unblock feature

Temporarily block or unblock your credit card-i if it's lost or misplaced directly through the HSBC Malaysia Mobile Banking app.

You'll need access to your credit card-i account in Mobile Banking to use this feature. If you have yet signed up, you can register for Mobile Banking here.

Important to note:

Using this feature won't permanently block your card. If your credit card-i is lost or stolen, please report it immediately by calling 1300 80 2626 (Local) or +603 8321 5200 (International), or contact us another way.

Travel Notice feature

You can now update us on your travel plans by creating a travel notice for your credit card-i. Go to the HSBC Malaysia Mobile Banking app to set one up before you embark on your trip.

Push Notifications

Effective 22 August 2023, push notifications for credit card-i statements and transaction alerts will be introduced via the HSBC Malaysia Mobile Banking app. Download our app and enable the push notification feature now. Find out more here.

Merchant Surcharge Feedback Form

What is the purpose of the merchant surcharge feedback form?

There are some merchants who are imposing extra charges on goods or services if you pay with card. Such situation would deter consumers from using card payments.

Lodging a feedback form will facilitate the merchant acquirers to take the necessary action to ensure that the merchants cease imposing surcharges or minimum purchase amount on payment card transactions, or to offer another electronic payment mode without surcharges or minimum purchase amount.

What would be the next step after raising the merchant surcharge feedback form?

The submitted form will be shared to merchant acquirers for feedback purpose only. This does not guarantee you will receive a refund of any surcharge paid to the merchant.

Cardholders who do not wish to pay the surcharge or abide by the minimum purchase amount imposed by a merchant are advised to purchase goods and services from another merchant that does not impose a surcharge or minimum purchase amount. 

For avoidance of doubt, your personal data will not be shared with any third party.

Where can I locate this merchant surcharge feedback form?

You may fill up the form here. Alternatively, you may also report errant merchants to BNM by visiting to access the online form. 

For further information and enquiries, please contact BNM Telelink Contact Centre at 1300-88-5465 or email to

3D Secure feature

What is 3D Secure feature?

This is a security authentication using One-Time-Password via SMS (SMS OTP) to ensure online transactions with HSBC Cards are fast, secure and efficient.

What are the benefits of 3D Secure?

  • Enhanced security for online purchase with 3D secure
  • Feature available on all HSBC Credit and Debit Cards, no registration or activation required.

How does 3D Secure feature work?

Perform online transaction at 3D Secure merchant and enter HSBC Credit/Debit Card

Why is there a need for an One-Time Password (OTP) to complete an online purchase?

An OTP helps to protect against online fraud. It is a secure way to authenticate whether a customer who is making an online purchase is the rightful owner of the credit/debit card being used.

Is an OTP required for all online purchases?

No. OTP for online payment is required only at merchant websites that support the 3-D Secure (3DS) authentication protocols which provide extra security for online transactions.

How do I know if an online merchant is a 3DS enabled merchant?

If an online merchant is a 3DS enabled merchant, the merchant website will display the logo of 3DS card schemes such as VISA's Visa Secure or MasterCard Identity Check.

Do I need to enrol for 3DS with the Bank?

Enrolment is not required but you will need to have a valid mobile number registered with HSBC Bank/ HSBC Amanah which the OTP will be sent to.

When do I key in the OTP and how do I receive the OTP from HSBC Bank/ HSBC Amanah?

When you make an online purchase using your credit/debit card via a 3DS enabled merchant, a pop-up message will appear on your screen asking you to enter the OTP. This OTP will be sent to your registered mobile phone via SMS.

Do I have to pay for this SMS notifying me of the OTP?

This OTP service is provided to you free by HSBC Bank/ HSBC Amanah for your banking convenience and enhanced security.

If I do not have my mobile phone registered with the Bank, can I still make an online purchase?

You will be able to make online purchases from merchant websites that do not support 3DS. For 3DS enabled websites, you will not be able to complete a transaction without keying in an OTP (which will be sent only to the registered mobile phone number with HSBC Bank/ HSBC Amanah).

How can I update my contact details?

You may update your contact details by contacting us at:

  • HSBC Bank Malaysia - 1 300 88 1388 (Local call) or +603 8321 5400 (International call).
  • HSBC Amanah Malaysia – 1 300 80 2626 (Local call) or +603 8321 5200 (International call).
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