Introducing a more secure payment method

Effective 1 July 2017, all credit card payments at point of sale terminals in Malaysia must be authorised with a 6-digit Personal Identification Number (PIN) as a signature will no longer be accepted. This is an industry-wide change to improve financial security and prevent credit card fraud.

About Pin and Pay

woman typing her PIN; image used for HSBC Amanah Pin and Pay

PIN (Personal Identification Number) is a 6-digit password of your choice that will be used to authorise transactions.

Special features

Credit Card face; image used for HSBC Amanah Pin and Pay

Your new credit card has a contactless feature. It’s a new, fast, easy and convenient way to pay and lets you make everyday purchases safely with just a tap of your contactless-enabled card wherever you see the universal contactless symbol.

How do I activate my PIN-enabled credit card?

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Step 1: Call us at +603 8321 8999, our 24-hour Automated Card Activation Hotline.

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Step 2: Select "1" for Card Activation Option.

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Step 3: For Primary Cardholder, enter NRIC/passport number and date of birth. To activate a supplementary credit card, enter supplementary cardholder’s NRIC/passport number and date of birth.

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Step 4: Key in the last 4 digits of the credit card number and the expiry date.

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Step 5: A one-time security code would be sent to the cardholder's registered mobile number.

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Step 6: Key in this 6-digit security code to complete your activation. You can start using the card upon receiving a confirmation SMS.

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Step 7: Press "2" to create a PIN for your card and follow the instructions. Do not use your IC/passport, date of birth, telephone number or any consecutive numbers as your PIN.

How to use Pin and Pay for a transaction above RM2501

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First, insert your card at the terminal.

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Nest, securely key in your 6-digit PIN when prompted. No signature is required.

How to use Pin and Pay for transactions of RM250 and below1

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Look for the universal contactless symbol which indicates the terminal is a contactless reader.

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Wave/tap your contactless card when prompted by the merchant. No PIN or signature is required.

1Subject to change.

Important information

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Activate your card now to enjoy the new features.

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Do not disclose your PIN to any other person, or keep a written record of it.

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Notify us immediately if you suspect your PIN has been compromised.