Table of contents:

What are email statements?

An email statement is your statement in PDF form that is sent on a monthly basis to your email address maintained with HSBC/HSBCAmanah.

Adobe Acrobat Reader is required for viewing, printing and saving the email statements. You can download Acrobat Reader free of charge from the Adobe website, if needed.

Why is HSBC/HSBC Amanah having email statements now?

This is HSBC/HSBC Amanah's initiative to ensure you receive your statements in the most convenient, secure and timely way possible. By having an email statement, you will enjoy the following benefits:

  • Timely delivery of your statements in a secure and private manner. Only you get to see your email statements.
  • No lost or misplaced statements
  • No more physical filing
  • Support HSBC/HSBC Amanah's Go Green initiative - advocating paperless environment thus reducing global carbon footprint

If there is any change in your email address, please update us by calling our Call Centre at 1-300-80-2626 (local callers) or +603-8321 5200 (overseas callers) or visit the nearest branch.

Premier Banking Helpdesk : 1-300-88-9393 (local callers) or +603-8321 5208 (overseas callers) or visit the nearest branch.

This is important to ensure the email statements reach you in a timely manner.

Do I have to pay for the email statement service?

There is no fee to subscribe or use the email statement service. It is free of charge!

I forgot my email statement password, how do I reset it?

There is no function for password reset currently. However, all you have to do is to read the accompanying e-mail which describes your password and key in your password to open the email statement.

I am concerned about my personal data, is this secure?

Since the email statement is sent with password protection, only you will be able to view the statement.

Will my payment due date change with email statements?

No, your payment due date remains the same.

How will I know when my email statements have been emailed to me?

You will receive an email from this HSBC Amanah Malaysia email address: emessages.myh@hsbc.com.my.

To ensure you receive your email statements and to avoid them being directed to your spam or junk folders, we suggest that you add this email address to your address book / contact list.

Can I request for any previous months' statements to be sent to me via email?

Yes, you can request for statements up to 12 months prior to your last billing date to be sent to your email address at no charge. Please call the Call Centre or walk-in to a branch to submit your request.

If you wish to keep a record of the email statements, please save and/or print them.

Can I revert back to paper statements?

Yes. You may walk into any HSBC/HSBC Amanah branch or contact our Contact Centre at the following numbers if you wish to revert to paper statements:

1-300-80-2626 (local callers) or +603-8321 5200 (overseas callers).

Premier Banking Helpdesk : 1-300-88-9393 (local callers) or +603-8321 5208 (overseas callers) or visit the nearest branch.

Alternatively if you are an online banking user, you may make your selection via online banking (under Services) to revert to paper statements. This change can only take effect on your next statement cycle.

If you wish to do so, please make your selection at least 7 days before your next statement date otherwise your request cannot be processed on time and your email statement will be sent as usual to your email address.

I am receiving my credit card-i statements on online banking but would prefer to receive them via email, how can I do this?

Currently the 2 available options are for you to continue receiving your statements electronically via your online banking or revert back to paper statement.

We welcome your feedback and will explore email statements as an option for you in due course.

I did not receive any notification that I will be converted to email statements.

There would have been 2 notifications sent to you, one to your registered email address and one to your registered mobile number.

I did not receive my email statement.

Please ensure that your email address is updated correctly in our system. You may contact our Call Center or walk into any HSBC/HSBC Amanah branch to ensure this is in order.