Service downtime notice
We are constantly enhancing our system in order to bring you a more pleasant banking experience.
Please be advised that all the affected services as listed below will not be available during the following scheduled maintenance.
| Affected Services | Maintenance Date & Estimated interruption period (Malaysia local time) |
|---|---|
| Debit Card-i Transaction | 13 Apr 2025 (02:00am - 05:00am) 20 Apr 2025 (01:00am - 02:00am) |
| JomPAY | 15 Apr 2025 (02:00am - 02:15am) 30 Apr 2025 (03:00am - 05:00am) |
| FPX | 16 Apr 2025 (04:30am - 05:00am) 24 Apr 2025 (12:00am - 06:00am) |
Online/Mobile Registration Mobile Provisioning Password Reset Manage Security & Devices |
20 Apr 2025 (12:00am - 04:00am) |
| Credit Card Block/Unblock Credit Card Travel Notice |
20 Apr 2025 (02:00am - 06:00am) |
| eStatement | 20 Apr 2025 (02:30am - 06:30am) |
| Local and Foreign Transfer between HSBC Accounts | 27 Apr 2025 (12:00am - 03:00am) |
| DuitNow Online Banking/Wallet | 27 Apr 2025 (12:00am - 06:00am) 11 May 2025 (12:00am - 06:00am) |
| Digital Account Opening | Every Saturday and Sunday (12:00am - 06:00am) |
| Affected Services | Debit Card-i Transaction |
|---|---|
| Maintenance Date & Estimated interruption period (Malaysia local time) |
13 Apr 2025 (02:00am - 05:00am) 20 Apr 2025 (01:00am - 02:00am) |
| Affected Services | JomPAY |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
15 Apr 2025 (02:00am - 02:15am) 30 Apr 2025 (03:00am - 05:00am) |
| Affected Services | FPX |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
16 Apr 2025 (04:30am - 05:00am) 24 Apr 2025 (12:00am - 06:00am) |
| Affected Services |
Online/Mobile Registration Mobile Provisioning Password Reset Manage Security & Devices |
| Maintenance Date & Estimated interruption period (Malaysia local time) | 20 Apr 2025 (12:00am - 04:00am) |
| Affected Services |
Credit Card Block/Unblock Credit Card Travel Notice |
| Maintenance Date & Estimated interruption period (Malaysia local time) | 20 Apr 2025 (02:00am - 06:00am) |
| Affected Services | eStatement |
| Maintenance Date & Estimated interruption period (Malaysia local time) | 20 Apr 2025 (02:30am - 06:30am) |
| Affected Services | Local and Foreign Transfer between HSBC Accounts |
| Maintenance Date & Estimated interruption period (Malaysia local time) | 27 Apr 2025 (12:00am - 03:00am) |
| Affected Services | DuitNow Online Banking/Wallet |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
27 Apr 2025 (12:00am - 06:00am) 11 May 2025 (12:00am - 06:00am) |
| Affected Services | Digital Account Opening |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
Every Saturday and Sunday (12:00am - 06:00am) |
Please be advised that all the affected services as listed above will not be available during the mentioned scheduled maintenance period.
All services will be available as normal after the interruption period. We would like to advise you to make prior arrangements in relation to the affected services to avoid any disruption.
Should you have any enquiry in relation to the above, please call our Telebanking Centre at 1-300-88-1388 (within Malaysia) or 603-8321 5400 (from overseas) prior to the Interruption Period.
We apologise for any inconvenience caused.