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Service downtime notice

Service downtime notice

We are constantly enhancing our system in order to bring you a more pleasant banking experience.

Please be advised that all the affected services as listed below will not be available during the following scheduled maintenance.

Scheduled maintenance:
Affected Services Maintenance Date & Estimated interruption period (Malaysia local time)
FPX

2 Jul 2026 (12:00am - 03:00am)

 

11 Jul 2026 (12:00am - 03:00am)

 

17 Jul 2026 (12:00am - 06:00am)
Debit Card-i Transaction 5 Jul 2026 (02:00am - 04:00am)
ATM/ CRM service not available 5 Jul 2026 (02:00am - 04:00am)

DuitNow Pay-to-Account

 

DuitNow Pay-to-Proxy

 

DuitNow QR

 

DuitNow Online Banking/Wallet

 11 Jul 2026 (02:00am - 03:00am)
DuitNow Online Banking/Wallet 12 Jul 2026 (12:00am - 05:00am)
JomPAY 21 Jul 2026 (02:00am - 02:15am)
Local and Foreign Transfer between HSBC Accounts 26 Jul 2026 (12:00am - 03:00am)
Credit card-i Transaction Alert Notifications via Push Notification/SMS (during the maintenance period, customers will receive credit card-i transaction alert notification via SMS only) 4 Jul 2026 (02:00am - 05:00am)

SMS Service

 

14 July 2026 (02:25am-02:35am)

 

29 July 2026 (12:00am - 05:00am)

Scheduled maintenance:
Affected Services FPX
Maintenance Date & Estimated interruption period (Malaysia local time)

2 Jul 2026 (12:00am - 03:00am)

 

11 Jul 2026 (12:00am - 03:00am)

 

17 Jul 2026 (12:00am - 06:00am)
Affected Services Debit Card-i Transaction
Maintenance Date & Estimated interruption period (Malaysia local time) 5 Jul 2026 (02:00am - 04:00am)
Affected Services ATM/ CRM service not available
Maintenance Date & Estimated interruption period (Malaysia local time) 5 Jul 2026 (02:00am - 04:00am)
Affected Services

DuitNow Pay-to-Account

 

DuitNow Pay-to-Proxy

 

DuitNow QR

 

DuitNow Online Banking/Wallet
Maintenance Date & Estimated interruption period (Malaysia local time) 11 Jul 2026 (02:00am - 03:00am)
Affected Services DuitNow Online Banking/Wallet
Maintenance Date & Estimated interruption period (Malaysia local time) 12 Jul 2026 (12:00am - 05:00am)
Affected Services JomPAY
Maintenance Date & Estimated interruption period (Malaysia local time) 21 Jul 2026 (02:00am - 02:15am)
Affected Services Local and Foreign Transfer between HSBC Accounts
Maintenance Date & Estimated interruption period (Malaysia local time) 26 Jul 2026 (12:00am - 03:00am)
Affected Services Credit card-i Transaction Alert Notifications via Push Notification/SMS (during the maintenance period, customers will receive credit card-i transaction alert notification via SMS only)
Maintenance Date & Estimated interruption period (Malaysia local time) 4 Jul 2026 (02:00am - 05:00am)
Affected Services

SMS Service

 
Maintenance Date & Estimated interruption period (Malaysia local time)

14 July 2026 (02:25am-02:35am)

 

29 July 2026 (12:00am - 05:00am)

Please be advised that all the affected services as listed above will not be available during the mentioned scheduled maintenance period.

All services will be available as normal after the interruption period. We would like to advise you to make prior arrangements in relation to the affected services to avoid any disruption.

Should you have any enquiry in relation to the above, please call our Telebanking Centre at 1-300-88-1388 (within Malaysia) or 603-8321 5400 (from overseas) prior to the Interruption Period.

We apologise for any inconvenience caused.

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