Service downtime notice

We are constantly enhancing our system in order to bring you a more pleasant banking experience.

Please be advised that all the affected services as listed below will not be available during the following scheduled maintenance.

Scheduled maintenance:

Affected services

Maintenance date and estimated interruption period (Malaysia local time)

Local and Foreign Transfer between HSBC Accounts

2 Aug 2026 (12:00am - 03:00am)

9 Aug 2026 (12:00am - 03:00am)

Debit Card-i Transaction

7 Aug 2026 (02:00am - 06:00am)

ATM/ CRM service not available

7 Aug 2026 (02:00am - 06:00am)

Credit card-i transaction alerts via push notification or SMS

During the maintenance period, we'll send you credit card-i transaction alerts via SMS only.

9 August 2026 (02:00am - 05:00am)

DuitNow Online Banking/Wallet

9 Aug 2026 (12:00am - 06:00am)

23 Aug 2026 (12:00am - 05:00am)

Mobile/Online Registration

Mobile Provisioning

Reset Password/PIN

9 Aug 2026 (12:00am - 04:00am)

Online Banking

Mobile Banking

9 Aug 2026 (01:00am - 06:00am)

23 Aug 2026 (02:00am - 05:30am)

Send Money Internationally

9 Aug 2026 (08:00am - 02:00pm)

FPX

9 Aug 2026 (01:00am - 06:00am)

14 Aug 2026 (04:30am - 05:00am)

20 Aug 2026 (01:00am - 02:00am)

21 Aug 2026 (12:00am - 06:00am)

JomPAY

18 Aug 2026 (02:00am - 02:15am)

23 Aug 2026 (12:00am - 06:00am)

DuitNow Pay-to-Account

DuitNow Pay-to-Proxy

DuitNow QR

DuitNow Online Banking/Wallet

18 Aug 2026 (02:00am - 06:00am)

SMS Service

26 August 2026 (12:00am - 05:00am)

Scheduled maintenance:

Affected services

Local and Foreign Transfer between HSBC Accounts

Maintenance date and estimated interruption period (Malaysia local time)

2 Aug 2026 (12:00am - 03:00am)

9 Aug 2026 (12:00am - 03:00am)

Affected services

Debit Card-i Transaction

Maintenance date and estimated interruption period (Malaysia local time)

7 Aug 2026 (02:00am - 06:00am)

Affected services

ATM/ CRM service not available

Maintenance date and estimated interruption period (Malaysia local time)

7 Aug 2026 (02:00am - 06:00am)

Affected services

Credit card-i transaction alerts via push notification or SMS

During the maintenance period, we'll send you credit card-i transaction alerts via SMS only.

Maintenance date and estimated interruption period (Malaysia local time)

9 August 2026 (02:00am - 05:00am)

Affected services

DuitNow Online Banking/Wallet

Maintenance date and estimated interruption period (Malaysia local time)

9 Aug 2026 (12:00am - 06:00am)

23 Aug 2026 (12:00am - 05:00am)

Affected services

Mobile/Online Registration

Mobile Provisioning

Reset Password/PIN

Maintenance date and estimated interruption period (Malaysia local time)

9 Aug 2026 (12:00am - 04:00am)

Affected services

Online Banking

Mobile Banking

Maintenance date and estimated interruption period (Malaysia local time)

9 Aug 2026 (01:00am - 06:00am)

23 Aug 2026 (02:00am - 05:30am)

Affected services

Send Money Internationally

Maintenance date and estimated interruption period (Malaysia local time)

9 Aug 2026 (08:00am - 02:00pm)

Affected services

FPX

Maintenance date and estimated interruption period (Malaysia local time)

9 Aug 2026 (01:00am - 06:00am)

14 Aug 2026 (04:30am - 05:00am)

20 Aug 2026 (01:00am - 02:00am)

21 Aug 2026 (12:00am - 06:00am)

Affected services

JomPAY

Maintenance date and estimated interruption period (Malaysia local time)

18 Aug 2026 (02:00am - 02:15am)

23 Aug 2026 (12:00am - 06:00am)

Affected services

DuitNow Pay-to-Account

DuitNow Pay-to-Proxy

DuitNow QR

DuitNow Online Banking/Wallet

Maintenance date and estimated interruption period (Malaysia local time)

18 Aug 2026 (02:00am - 06:00am)

Affected services

SMS Service

Maintenance date and estimated interruption period (Malaysia local time)

26 August 2026 (12:00am - 05:00am)

Please be advised that all the affected services as listed above will not be available during the mentioned scheduled maintenance period.

All services will be available as normal after the interruption period. We would like to advise you to make prior arrangements in relation to the affected services to avoid any disruption.

Should you have any enquiry in relation to the above, please call our Telebanking Centre at 1-300-88-1388 (within Malaysia) or 603-8321 5400 (from overseas) prior to the Interruption Period.

We apologise for any inconvenience caused.

Service downtime notice

Service downtime notice

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