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Enhancing your online and mobile banking experience

We are progressively upgrading our online and mobile banking app services to enhance your digital experience with us. Over the next few months, we'll be introducing further enhancements and key upgrade to our platforms. 

 

Online Banking

During this time, you'll experience a new look-and-feel, simpler navigation and quicker access to key features on our online banking.
 
However, you will also experience temporary changes to how you access some services and features. Please bear with us as some features might become unavailable for a period of time. For more information on the changes and how you can access alternative channels, please refer below.

Mobile Banking

To ensure seamless access to your mobile banking account, please download our new HSBC Malaysia app today. 

HSBC Malaysia mobile banking app icon

If you are using our existing HSBC Mobile Banking app as shown below, please note that it will no longer be supported from 30 November 2019. 

 

HSBC mobile banking app icon

Key changes and the alternative channels

Please refer to the sections below for features that will be affected during this transition period and how you can access some of them through alternative channels:

For services related to your account security
Features
Online Banking
Branch
Contact Centre
Request for security device
Coming Soon
  TPIN required. More info here
For services related to your account security
Features
Request for security device
Online Banking
Coming Soon
Branch
 
Contact Centre
TPIN required. More info here
For services related to your Time / Term Deposit-i
Features
Online Banking
Branch
Contact Centre
Time Deposit Placement(Foreign Currency)
Coming Soon
  Not available
Update time/ term deposit-I maturity instruction
Coming Soon
  TPIN required. More info here
For services related to your Time / Term Deposit-i
Features
Time Deposit Placement(Foreign Currency)
Online Banking
Coming Soon
Branch
 
Contact Centre
Not available
Features
Update time/ term deposit-I maturity instruction
Online Banking
Coming Soon
Branch
 
Contact Centre
TPIN required. More info here
For services related to your account statements
Features
Online Banking
Branch
Contact Centre 
Request previous statement (more than 12 months)
Coming soon
   
Set Statement Option
Coming soon
   
For services related to your account statements
Features
Request previous statement (more than 12 months)
Online Banking
Coming soon
Branch
 
Contact Centre   
Features
Set Statement Option
Online Banking
Coming soon
Branch
 
Contact Centre   
For actions related to account services
Features
Online Banking
Branch
Contact Centre
Update personal details (eg. Name, address, mobile and employment details)
Coming Soon
  TPIN required. More info here
Online Banking Transaction Rewards
Not available
Not available
Not available
Rename Accounts
Coming Soon
Not available
Not available
Select accounts
Coming Soon
Not available
Not available
Request Replacement Telebanking PIN
Not available
Not available
TPIN required. More info here
Transaction limit setting
Coming Soon

  

(up to RM50,000)

 

(up to RM50,000)

For actions related to account services
Features
Update personal details (eg. Name, address, mobile and employment details)
Online Banking
Coming Soon
Branch
 
Contact Centre
TPIN required. More info here
Features
Online Banking Transaction Rewards
Online Banking
Not available
Branch
Not available
Contact Centre
Not available
Features
Rename Accounts
Online Banking
Coming Soon
Branch
Not available
Contact Centre
Not available
Features
Select accounts
Online Banking
Coming Soon
Branch
Not available
Contact Centre
Not available
Features
Request Replacement Telebanking PIN
Online Banking
Not available
Branch
Not available
Contact Centre
TPIN required. More info here
Features
Transaction limit setting
Online Banking
Coming Soon
Branch

  

(up to RM50,000)

Contact Centre

 

(up to RM50,000)

For services related to your accounts
Features
Online Banking
Branch
Contact Centre
Cash Advance Order
Coming Soon
  TPIN required. More info here
Account Opening for existing customers
Coming Soon
  Not available
Order Cheque Book
Not available
  TPIN required. More info here
Stop Cheque 
Not available
   
Cashier Order
Not available
  Not available
For services related to your accounts
Features
Cash Advance Order
Online Banking
Coming Soon
Branch
 
Contact Centre
TPIN required. More info here
Features
Account Opening for existing customers
Online Banking
Coming Soon
Branch
 
Contact Centre
Not available
Features
Order Cheque Book
Online Banking
Not available
Branch
 
Contact Centre
TPIN required. More info here
Features
Stop Cheque 
Online Banking
Not available
Branch
 
Contact Centre
 
Features
Cashier Order
Online Banking
Not available
Branch
 
Contact Centre
Not available
For services related to your credit and debit cards
Features
Online Banking
Branch
Contact Centre
Apply for card balance transfer
Coming Soon
   
Apply for supplementary card for existing customer

Coming Soon

   
Credit Card Temporary Increase Limit

Coming Soon
   
Request Debit Card Replacement PIN
Not available
 
TPIN required. More info here
Report a lost / stolen card
Not available
   
For services related to your credit and debit cards
Features
Apply for card balance transfer
Online Banking
Coming Soon
Branch
 
Contact Centre
 
Features
Apply for supplementary card for existing customer
Online Banking

Coming Soon

Branch
 
Contact Centre
 
Features
Credit Card Temporary Increase Limit
Online Banking

Coming Soon
Branch
 
Contact Centre
 
Features
Request Debit Card Replacement PIN
Online Banking
Not available
Branch
 
Contact Centre
TPIN required. More info here
Features
Report a lost / stolen card
Online Banking
Not available
Branch
 
Contact Centre
 

Frequently asked questions