Internet Banking

Security

Is online@hsbcamanah secure?

Yes! With HSBC Amanah's two-layer authentication security device, you can conduct internet banking without any worries. The security device provides a superior level of protection from a large variety of online attacks including fraudulent and spoof websites, phishing, Trojan horses and spyware.

Safeguard your online banking at the touch of a button

At HSBC Amanah, we are constantly looking for better ways to provide maximum security for our online banking service so that our customers can enjoy HSBC Amanah's internet banking with total peace of mind. We are pleased to present our latest technology – our security device.

Enjoy online transactions with peace of mind

By using the security device to access HSBC Amanah's personal and business internet banking services, you can be sure that your personal information is protected by one of the most sophisticated online security systems in Malaysia.

Ensuring your online transactions are safe and secure

At the touch of a button, your security device generates a dynamic, time-sensitive security code. The security code constantly changes and is unique to your security device. This security code is required, in addition to your User ID and password, every time you log on to HSBC Amanah's personal or business internet banking service. Since only you have this particular security device, the security code is known only by you. Your security device is a simple and convenient way to ensure greater protection for you and your financial information.

Protecting you from internet attacks!

The security device provides a high level of protection from a large variety of online attacks, including:

• Fraudulent and spoof websites
• Spyware
• Phishing
• Trojan horses

Learn more security tips for your online banking protection.

Caring for your security device

Your security device is conveniently portable and provides you with greater security when you use HSBC Amanah's personal and business internet banking services. All customers will receive their initial security device free of charge. Any required replacement for the security device due to loss, damage (except if the device is damaged on arrival) or battery replacement (if the device is issued for more than a year) will be subject to a charge of RM50.

For further assistance in maintaining your security device, please follow the guidelines below.

DO

• Keep your security device in a safe and secure place, where it is unlikely to be lost or taken by others.
• Keep your security device dry and safe from large temperature fluctuations.
• Personalise your security device as you would a key or other security object. Attaching stickers, key chains and different coloured chords is fine, as long as the decoration does not give out information that would allow someone to specifically identify the security device as yours (name, address, IC number etc.).
• Call our Telebanking Centre / 24-hour Internet Banking hotline on 1300 80 2626 (local calls) or 603-8321 5200 (overseas) if the message "BATT" appears on the LCD screen of your security device. This message means that the device's battery is running low, and that you will require a replacement device. Please note that it is not possible for you to replace the battery. Tampering with the internal parts of your security device will cause the device to malfunction.

DO NOT

• Submerge your security device in water. The security device has been designed to be water-resistant, but not waterproof. Submerging your security device in water will cause it to malfunction.
• Expose your security device to extreme temperatures. Leaving your device in areas with abnormally high or low temperatures (car trunk, clothes dryer, sun etc.) may damage the plastic shell and cause problems with the device itself.
• Drop your security device from large heights, step on it or otherwise physically stress the security device. Your security device has been designed to tolerate the normal day-to-day stress levels associated with daily handling. The device will be damaged if exposed to abnormal conditions.
• Open your security device. Your security device has several tamper-proof features. Opening the device, removing the battery or circuit board etc. will cause the device to malfunction.